Returns & Exchanges
We stand behind every cap we make. If you're not completely satisfied, we offer a 30-day satisfaction guarantee – you can return unworn, unwashed items in their original packaging for a full refund or exchange.
Please keep all tags attached and return items in the same condition you received them. We kindly ask that you try on your cap with care – we want it to be perfect for you, but we also need it to be perfect for the next person.
Need a Different Size or Color?
We get it – sometimes the fit just isn't right. If you'd like to exchange your cap for another size, color, or style, we offer free exchange service for customers within the Contiguous United States. We'll provide a return label to get your new cap on its way.
Please note: this offer is not available for Alaska, Hawaii, Puerto Rico, U.S.V.I., or international addresses. Return shipping costs after the first free exchange will be the customer's responsibility.
How to Request a Return
To start a return, please email us at support@jollyjute.com with:
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Your order number (e.g., #123456)
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Photos of the item (showing tags and packaging)
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A brief return reason
Due to the volume of messages, please allow 1–3 business days for our support team to respond. We're not in the office on weekends, but we'll get back to you as soon as we can on Monday.
Damaged or Defective Items?
If your cap arrives damaged or defective, we're truly sorry. Please contact us within 30 days and we'll arrange a free return label and send a replacement right away. We want you to love your cap – and we'll make it right.
Refunds
Once we receive your return and inspect it, we'll process your refund to your original payment method. You'll receive a confirmation email when it's done.
Please allow 5–10 business days for the refund to appear on your bank statement – timing depends on your bank or card issuer.
Be sure to share your return tracking number with us at support@jollyjute.com so we can follow your package's journey back home.
Return Shipping Costs
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If the return is due to a quality issue or our error, we'll cover the shipping costs.
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If the return is for size preference, change of mind, or other personal reasons, return shipping is the customer's responsibility.
For international orders, we're unable to offer free returns or exchanges – shipping fees will be the buyer's responsibility.
Original shipping fees are non-refundable.
Undelivered Refund
Full refund if undelivered; free replacement or compensation for delays, damage, loss, or theft.
Order Cancellations
Changed your mind? We understand. Orders can be canceled within 48 hours of placement – just email us and we'll issue a full refund.
Return Address:
NANYUAN TECHNOLOGY INC
25 1ST AVE SW
STE A
WATERTOWN, SD 57201-3507
Got questions? We're here to help.
Reach us anytime at support@jollyjute.com – we'll be happy to assist you.